Automatic Data Processing, Inc. (Nasdaq: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions.
Leveraging over 65 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
Our presence in the Czech market is since 2005 and we are a fast-growing branch of ADP Global with up to 1000 employees in Czech Republic.
About the role
eTIME Associate Application Services Consultant
We are looking for a Consultant to join our Team in Prague. As Consultant, your goal will be to deliver professional Service to eTIME clients through the total ownership and timely resolution of client inquiries, the day-to-day interaction with super users at client’s side, the maintenance of client specific documentation, the implementation of small scale client projects, the participation in the product release management activities, the proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps.
ROLE IN TERMS OF TASKS
•Be a true consultant to the client and interpret all clients’ needs
•Analyze and resolve queries related to corrupt data, application program code errors, system performance, operating environment etc.
•Cooperation with other support team members, management staff, internal and external partners, vendors and the client’s end users at various levels of technical ability and application experience
•Utilizing technical expertise, product training and knowledge of the deployed hosting and premise infrastructure, networks, programming and relational database concepts
•Implement high quality, sound solutions for new and existing clients
•Translating highly technical information to a non-technical audience
•Support the organizations high client satisfaction targets
At ADP, you will have the potential to continually progress, within one global organization.
Who we are looking for
•Min. Bachelors’ Degree in IT or equivalent
•2+ years’ experience in an application support role, as a business analyst, consultant, or with software implementations
•Strong customer service and client satisfaction skills
•Able to communicate technical concepts and issues to a non-technical audience
•Project Communications skills (Internal and External)
•Mentoring & Leadership skills
•Strong analytical skills
What we will offer you
•Competitive salary and an annual bonus
•Friendly international environment
•5 weeks of vacation per a year
•Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
•Meal tickets, Free beverages
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
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