The Payroll Production Manager is responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's SLA
The Payroll Production Lead will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards.
The Payroll Production Lead will as needed review and define methodologies or processes and ensure Payroll Specialists are trained following GV requirements, including Stellar Services.
Essential Duties & Responsibilities:
For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
Review and deploy consistent DTPs
Ensure Payroll Validation Process is consistent and accordingly applied
Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards
Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GV tools, Stellar Services, ticket management, core business processes, SLA awareness...)
Review training plans and advise Team Leads on consistent and on going improvement in coordination with Global Education Services
Act as advisor whenever relevant in recruitment processes for Payroll Production
Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created
Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions
Monitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs
Monitor escalations for MS and COS clients and report to Team leads
Effectively and consistently manage process changes (including roll out and communication
Constantly monitor ticket responses (quality & SLAs)
Ensure on going coordination
With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database...)
With counterpart in Shared Service Center. (knowledge sharing, best practices)
Work with GES team, Subject matter experts and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients
Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
Education & Certification Requirements:
Bachelor's degree from Economy or Technical University preferred
- 5 to 8 years of management experience
- upper intermediate level of German and English
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