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Client Service Representative - French language

Category: Client Service
Place of work: Rohanské nábřeží 670/17, 186 00  Praha-Karlín, Czech Republic

WHO ARE WE?

ADP (Automatic Data Processing) is one of the world's largest providers of business payroll outsourcing solutions. We are a global company with a more than 60-year history of leadership within our industries. Our key business is providing Employer Services where we offer a wide range of human resource, payroll, tax and benefits administration solutions. We assist employers in over 50 countries to pay their employees in the United States, Canada, Europe, South America, Australia and Asia. We serve over approximately 570,000 clients ranging from small, start-up businesses with a handful of employees to large, multinational companies with thousands of employees spanning the globe on 5 continents.

MAIN TASKS / ACCOUNTABILITIES

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's Frenchspeaking clients. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.

Overall service delivery includes:

  • responding to inquiries on a specific problems with a payroll or/and related issues;
  • being an administrative support for a payroll team
  • reporting, preparing analysis, translating documents etc.
  • answers phone calls and inquiry requests,
  • gathers relevant information and inputs the evidence required IT system,
  • ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,
  • follows-up with customers on issues that cannot be resolved immediately,
  • performs other duties as required to meet the customer requirements,
  • prepares analysis, reports, certificates for the client's employees
  • cooperates with team members.

ACADEMIC / COMPETENCIES REQUIRED

  • Minimum of a high school diploma (A-level)
  • French language - intermediate
  • English language - intermediate

WE OFFER

  • Friendly international environment
  • Trainings and further career development
  • Competitive salary and an annual bonus
  • 5 weeks of vacation per a year
  • Pension plan
  • Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
  • Meal tickets
  • Free beverages
  • Engagement activities

In case you are interested in the role do not hesitate to contact us via the application form bellow.

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Isn't this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity.

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That's what our people say…

Sviatlana Fedotova, @TODO: quotFunction[en]

“We are learning every day, constantly looking for better and more efficient ways to work. And when finally after working hard on numerous challenges, you hear your Manager saying that the client is happy now, you take it as your personal success and feel awarded for what you’ve done.”

Sviatlana Fedotova
Associate Payroll Specialist

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